Customer Support
At CQG, we know that service is most important to our customers. Our award-winning customer support teams operate from ten locations across the globe and strive to exceed customer expectations twenty-four hours a day. Our customer support is backed by product development staff in four countries, our product specialists, and our data quality and operations teams. We go the distance to ensure the quality and performance of our electronic trading networks. 

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Hours are Sunday, 2:30 p.m. CT through Friday, 5:00 p.m. CT.

Office Phone Number
United States 1-800-525-1085
United States (Direct Dial) 1-212-809-8977
United Kingdom +44 (0) 20-7827-8270
France +33 (0) 1-74-18-07-81
Germany +49 (0) 69-6677-7558-0
Japan +81 (0) 3-3286-6877
Russia +7 495-795-2409
Singapore +65 6494-4911
Sydney +61 (2) 9235-2009


Customer service is provided via e-mail at websupt@cqg.com from Sunday, beginning at 8:00 a.m. CT through Friday, ending at 5:00 p.m. CT and Saturday at 8:00 a.m. - 5:00 p.m. CT.

Live Chat
CQG’s Live Chat allows you to contact CQG's Customer Support team directly through CQG Integrated Client. Hours are Sunday, 2:30 p.m. CT through Friday, 5:00 p.m. CT.

Latest Features 

To learn more about the latest features in CQG, visit the following pages:

Click to Learn MorePress Releases
Learn about the latest exchange connectivity, FCM partnerships, product updates, and more.


Seminars and Events
CQG offers training on basic charting, analytics, trading interfaces, and the latest version of CQG.
Frequently Asked Questions
How do I chart?  What is my CQG password?  How do I log into CQG?  Find answers to these and many more questions in our FAQ section. 

Referral Program
Let us know who else would benefit from our services, and we will then reward you with a one-time $250 credit! 


Copyright © CQG, Inc. All rights reserved.

CQG, Inc. has registered CQG®,  DOMTrader®, SnapTrader®, TFOBV®, TFOBVO®, and TFVOL®.
TradeFlow™ and TFlow™ are trademarks of CQG, Inc.