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Frequently Asked Questions

At CQG, customers come first. We appreciate your loyalty and we want to ensure your satisfaction.  Please see the inquiries most frequently made to CQG Customer Support or e-mail us with your questions. 

You may also access a printable version of our FAQ, also available in Russian.

 

How do I chart?
How do I change the enablements on my CQG system?
What enablements do I have on my CQG system?
How do I install the CQG software?
How do I upgrade the CQG software?
How do I create a custom study?
How do I create a condition?
How do I create a Q formula?
What is my CQG password?
How do I login to CQG?
Why don’t I have any data?
What is the Gateway?
Who do I give my new address and phone number to?
How do I export/import files that include all CQG settings?
If I have to shut CQG down, will I lose all of my data? 
What is the phone number for Sales and Customer Support?
Is there a way to look up symbols in the CQG software? 
How do I change the time frame on a chart?
Can I copy and paste data from CQG into Excel or other programs?
How do I put a study on a chart?
Can I restore pages that have been lost?
How do I save my pages?
Can I overlay one chart on top of another?
How do I transfer component pacs to CQG?

 


Answers

 


How do I chart? To create a chart, click on the ‘Chart’ toolbar button in the upper left corner of your CQG screen. A chart appears. In the lower left corner of the chart is a blinking cursor. This is the command line where the symbol and/or the time frame (Intraday and Historical) are entered. You can use the following Intraday time frames: 1 through 60 minutes (1, 10, 30, etc.). You can use the following Historical time frames: Daily (,D), Weekly (,W), Monthly (,M), Quarterly (,Q), and Annually (,A). CQG provides multiple chart types: Bar, Percent Bar, No Gap, Fill Gap, Equalize Sessions, Candlestick, Line, Constant Volume Bar, Tick, Point and Figure, Market Profile, Yield, and Spread Bar. For more information on charting, visit the CQG User Guide Web page and the CQG IC Quick Reference Card.


How do I change the enablements on my CQG system? To change the enablements (exchanges, studies, packages), please call your CQG Sales Representative.


What enablements do I have on my CQG system? To view your CQG system enablements, click on the ‘System’ button at the top right of your CQG screen; click on ‘Display System Status’. Right click in the System Status window. Click on Enablements. If you have additional enablement questions, please call your CQG Sales Representative.


How do I install the CQG software? Component pacs for installing CQG are available on the Downloads page. Use the following instructions to install the CQG software:

  1. Exit all programs but remain connected to the Internet. You may keep this web page up or print these instructions.
  2. On the Downloads page, click the CQG IC download link.
  3. Save the file to your computer. Once downloaded, the icon appears on your desktop.
  4. Double-click the icon, and click Run. The WinZip Self-Extractor and CQGNet – InstallShield Wizard windows open.
  5. Once the file has been extracted, click Next on the welcome screen.
  6. After reading the license agreement, select I accept to the terms in the License Agreement, and then click Next.
  7. Verify your username and organization, select the type of install (personal or common), and then click Next.
  8. Choose from the complete installation, default directory, or custom installation options. Please note that custom installation is recommended only for advanced computer users.
  9. When the Install Wizard prompts you, click Finish. There will be a CQGNet icon placed on your desktop. If you do not have an icon on your desktop, go to Start > All Programs > CQG > CQGNet > CQG Client.
  10. Double-click the CQGNet icon. The Login window appears. On the Login window, enter your username and password, and click the Login button. If you do not have a username and password, please contact CQG Customer Support.

How do I upgrade the CQG software? Generally, you will be notified by CQG Customer Support when an upgrade of the software is available. Upgrades usually take place as you login to CQG or as you exit CQG. If you believe you should be running a newer version, please call CQG Customer Support.


How do I create a custom study? To create a custom study, Click on the ‘Formula’ button at the top of the CQG screen. In the Define User Formulas window, click on the ‘Custom Studies’ tab. Click on the ‘New’ button and begin creating your study. For additional information on creating custom studies, please call CQG Customer Support.


How do I create a condition? To create a condition, click on the ‘Formula’ button at the top of the CQG screen. In the Define User Formulas window, click on the ‘Conditions’ tab. Click on the ‘New’ button and begin creating your condition. For additional information on creating conditions, please call CQG Customer Support.

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How do I create a Q formula? To create a Q formula, click on the ‘Formula’ button at the top of the CQG screen. In the Define User Formulas window, click on the ‘QFormulas’ tab. Click on the ‘New’ button and begin creating your Q Formula, or you can use the predetermined Q Formulas that are already set up for your use. For additional information on creating Q formulas, please call CQG Customer Support.


What is my CQG password? Your CQG password is the same 5-digit number as your CQG system number. If you have logged into CQG before, you were given the opportunity to change your password. If you changed your password and have forgotten it, please call CQG Customer Support.


How do I login to CQG? To login to CQG, click on the ‘Start’ button in the lower left corner of your computer screen. Go to Programs, then to CQG, and click on ‘CQG Client’. When the login window appears, enter your user name and password, and click on the ‘Login’ button. You may have a CQG shortcut icon on your desktop. If so, double-click on the shortcut, enter your user name and password in the ‘Login’ window, and click on the ‘Login’ button.


Why don’t I have any data? Click the ‘Refresh’ button at the top of the CQG screen. If after 60 seconds you still don’t have any data, you may have lost your Internet connection. Log out and back in to your Internet browser. If you still don’t have data displayed in your CQG screen, call CQG Customer Support.


What is the Gateway? The Gateway is an integrated trade routing system that provides clients with the necessary edge for successful trading in Futures, Options, and Fixed Income. The hardware, software, and network infrastructure are all managed by CQG. Combining the power of the CQG market analysis tools with the efficiency of direct connections to the exchanges, Gateway has been designed to be the fastest, most reliable, and lowest cost order execution platform on the market.


Who do I give my new address and phone number to? If you have a new address, phone number, e-mail address, etc., please contact your account representative to update that information.


How do I export/import files that include all CQG settings?

To export settings from CQG IC to a PC:

  1. Click the System button on the main toolbar.
  2. Click Import/Export Pages & Components.
  3. Click the Export and All Settings buttons.
  4. Select the location you want to save the file to.
  5. Click OK.

The exported data is saved to a .zip file in the selected folder. This file can be shared with another CQG customer and imported.

To revert to your previous settings:

  1. In the case of importing someone else's settings, make sure the settings file is saved to your computer.
  2. Click the System button.
  3. Click Import/Export Pages & Components.
  4. Click the Import and All Settings buttons.
  5. Select the file location.
  6. Click OK, and then click Yes to confirm your action.

CQG replaces the old setting.

If you have additional questions, please contact CQG Customer Support.

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If I have to shut CQG down, will I lose all of my data? You won’t lose your data if you have to shut your CQG Integrated Client system down. The data is stored on the CQG servers.

What is the phone number for Sales and Customer Support? The Contact CQG page lists phone numbers and addresses for all CQG offices.


Is there a way to look up symbols in the CQG software? Yes, a list of symbols is available in the CQG software. Click on the ‘Symbols’ button at the top of the CQG screen. The Symbol Finder is displayed. You can enter a description of the issue, the type of issue, and/or the exchange the issue is listed on. Click the ‘Find’ button.


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How do I change the time frame on a chart? In the lower left corner of an active chart, you will see a blinking cursor. This is the command line. If you are on an Intraday chart and want to look at a Daily chart, type a comma ( , ) and the letter D (,D). Other entries for Historical timeframes are: Weekly (,W), Monthly (,M), Quarterly (,Q), and Annually (,Y). For Intraday timeframes of 1 minute to 60 minutes, just type the number (1, 10, 15, etc.).


Can I copy and paste data from CQG into Excel or other programs? Yes, you can copy data from a Quote Spreadsheet or an Enhanced Quote Spreadsheet. Click and drag over the data you want to transfer to Excel. Right click on the highlighted data and click on ‘Copy to Excel’. In Excel, right click where you want to place the data, and click Paste.


How do I put a study on a chart? To put a study on a chart, click on the ‘Study’ button on the left side of the CQG screen. The ‘Add Study’ window appears where columns of studies are displayed. Click in the ‘Study’ column to highlight the study you want on your chart. In the lower left corner of the ‘Add Study’ window there is a box labeled ‘Overlay’. Check this box if you want the study to be overlaid on the chart. If there in no check, the study will be displayed in a separate window below the chart. At the bottom of the ‘Add Study’ window, click on the ‘Add’ button and then click on the ‘Close’ button. The ‘Add Study’ window is closed and the study has been added to the chart.


Can I restore pages that have been lost? Yes. Click on the ‘System’ button at the top of the CQG screen. Click on ‘Auto Backup User Settings’. In the Auto Backup window, click on the ‘Restore from Archive’ tab. A scrollable window is displayed. Click on the date of the most recent file that will have your lost pages and then click on the ‘Restore Now’ button. Be aware that restoring files from an archive will replace your current settings, so you will lose any recent work.


How do I save my pages? To save your pages, click on the ‘Save’ button at the top of your CQG screen.


Can I overlay one chart on top of another? CQG provides the Chart Analog Overlay Study. With a chart as the active window, click on the ‘Study’ button. In the alphabetical listing of studies, click on ‘Chart Analog Overlay’. Click on the ‘Add’ button at the bottom of the ‘Add Study’ window, and then click on the ‘Close’ button. The title bar of the active chart will now display the symbol twice (GCZ4-Gold-Pit, Dec 04, Daily | GCZ4-Gold-Pit, Dec 04, Daily). In the command line, enter a second symbol (e.g. SIZ4). The symbol in the chart title bar will now be SIZ4-Silver-Pit, Dec 04, Daily | GCZ4-Gold-Pit, Dec 04, Daily. Two sets of bars will be displayed on the chart. If you place the mouse over a bar, a small window will be displayed that tells which symbol is represented. For more information on Chart Analog Overlay please call CQG Customer Support.

How do I transfer component pacs to CQG? Follow these steps to transfer component pacs from one CQG system to another CQG system:

  1. On the system of origin, click on the System button and click Import/Export Pages & Components .
  2. In the Import/Export Pages & Components window, click Export, then click Component Pac.
  3. Click the OK button to display the Export Pac Wizard which will walk you through the export. 
  4. Save the file to the Desktop for easy access.
  5. Transfer the newly created file to the receiving system's Desktop.
  6. Follow the previous procedures using 'Import'.
  7. To download the Component Pacs available on this website, click on the link for the Component Pac you wish to use from the Downloads page and choose 'Save As'.
  8. Save the pac to your Desktop and follow the instructions above for Importing. 

For additional information on Component Pacs, please contact CQG Customer Support.

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Related Links

Euro Index
Constituents Pac

Fixed Income pages
Quick Reference Guide

 

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