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Getting Started

If you are new to CQG and need help getting started, CQG Customer Support is available via telephone from Sunday 4:00 PM to Friday 5:00 PM CST and email support is available 24/7. Our top ranked Customer Support staff can assist you with any questions regarding CQG systems or data.

 

How to Get the Most Out of CQG

  1. Review CQG Tutorial Pages – These are live, read-only pages that can be saved to your active page list to help you get started in creating your own modifiable pages. To access these pages:

    • Start CQG
    • Left click on the [Page] button
    • Highlight the section best suited for your needs
    • Click on the desired page

  2. Check Out Online Help – Right click on the [?] button in the upper right hand corner of the program to use our online help.

  3. Download the CQG User’s Guide – In addition to the latest version 7.7 User's Guide, check out our Downloads Page to find the latest version of CQG, quick reference guide and much more. 

  4. View Our Online Product Demos and Tutorials:
  5. Attend a Training Session - CQG provides live/on-line training sessions covering charting, analytics, trading interfaces and more. For the classes of your choice, access the CQG Conference Center by clicking the links below.

       Basic Charting & Analytics
       Tuesday, 3:00 PM Central time, Passcode 123456
       Wednesday, 4:00 PM Central time, Passcode 123456
     
       Trading Interfaces including CQG Trader
       Thursday, 2:00 PM Central time, Passcode 123456
     
  6. Customer Support - Our knowledgeable support staff is always available to answer your questions. For faster assistance, please have your CQG system serial number available when calling. The serial number may be found in the title bar of the CQG product. 

CQG Support:

    • United States: 1-800-525-1085
    • United Kingdom: +44 (0) 20-7827-8270
    • France: +33 (0) 1-74-18-07-81
    • Germany: +49 (0) 69-920-79270
    • Japan: +81 (0) 3-3286-6877
    • Russia: +7 495-795-2409
    • Singapore: +65 6720-3165 (sales office)
    • Sydney: +61 (0) 2-9230-6867 (sales office)

For questions regarding new systems, products, or services email or call your CQG Sales representative.  


Thank you for choosing CQG.